Ravana Aviation Kite Association Sri Lanka | Kite Festival Sri Lanka

Return Policy for Online Course Payments

Effective Date: 07th of December 2024

At the Ravana Aviation Kite Association, we strive to ensure a positive experience for all our participants. However, we understand that unforeseen circumstances may require a refund or cancellation of your course enrollment. The following policy outlines our terms for returning online course payments:

1. Eligibility for Refunds

• Cancellation Requests:
  • Participants may request a refund within 7 days of payment, provided the course has not been accessed or commenced.
  • Once the course materials have been accessed, refunds will not be issued.
• Technical Issues:
  • If participants face technical difficulties that prevent them from accessing the course, a refund or alternative solution may be provided upon verification of the issue.
• Cancellation by Association:
  • If a course is canceled by the Ravana Aviation Kite Association, participants will be eligible for a full refund.

2. Refund Process

• Refund requests must be submitted in writing to [Insert Contact Email or Address].
• The refund process may take up to 10 business days after approval, depending on the payment method used.
• Refunds will be issued using the original payment method unless otherwise agreed.

3. Non-Refundable Scenarios

• No refunds will be provided if the participant fails to complete the course or meet attendance/participation requirements.
• Payments for special promotions or discounted courses are non-refundable unless explicitly stated.
• Refunds are not available for administrative fees or third-party payment processing charges.

4. Exceptions

We recognize that exceptional situations may arise. In such cases, requests will be considered on a case-by-case basis. For assistance, contact our support team at [Insert Contact Information].

5. Contact Information

For refund requests or questions regarding our return policy, please contact us via:

• Email: info@rakasl.com
• Phone: 071 250 1063

We value your trust and commitment to the Ravana Aviation Kite Association and look forward to supporting your learning journey.