Return Policy for Online Course Payments & Kite Products
Effective Date: 7th December 2024
At the Ravana Aviation Kite Association, we are committed to providing a positive learning experience and high-quality kite products. However, we understand that circumstances may require a refund or cancellation. This policy outlines the terms for returning online course payments and kite products.
1. Eligibility for Refunds
Cancellation Requests for Online Courses:
- Refund requests must be made within 7 days of payment, provided the course has not been accessed or commenced.
- Once course materials are accessed, refunds will no longer be issued.
Technical Issues:
- If technical issues prevent access to the course, we will provide a refund or alternative solution upon verification of the issue.
Cancellation by Association:
- If the Ravana Aviation Kite Association cancels a course, participants will receive a full refund.
Refund Policy for Kite Products:
- Refund requests must be made within 14 days of purchase.
- Items must be unused, in original packaging, and in resalable condition.
- Defective or damaged products can be returned for a full refund or replacement upon verification.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refund Process
- Refund requests must be submitted in writing to info@rakasl.com or through an official communication channel.
- The refund process may take up to 10 business days after approval, depending on the payment method used.
- Refunds will be issued to the original payment method unless otherwise agreed upon.
3. Non-Refundable Scenarios
- No refunds will be provided if participants fail to complete the course or meet attendance/participation requirements.
- Payments for special promotions or discounted courses are non-refundable unless explicitly stated.
- Refunds are not available for administrative fees or third-party payment processing charges.
- Personalized or custom-made kite products are non-refundable unless defective or incorrect.
- Used or damaged kite products due to improper handling or misuse are not eligible for a refund.
4. Exceptions
- Exceptional situations will be reviewed on a case-by-case basis. Please contact our support team for assistance.
5. Contact Information
For refund requests or questions regarding this return policy, please contact us at:
Phone: 071 250 1063
Email: info@rakasl.com